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Aug 19, 2016  Can't read product key on MSI laptop Hi. I have an MSI GX740 laptop that has started failing to boot up to Windows, so I've contacted MSI for a recovery disk so that I can try to restore the laptop to it's original state, as the option to do it that appears during the.

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When a computer boots up, the MSI motherboard BIOS is controlling the boot process -- it checks power, CPU, RAM and devices attached to the system, which is called the POST (or Power On Self Test) phase. After this, the BIOS hands over the computer to your operating system. If you're having trouble getting your computer to POST (usually referred to as not booting up), you'll need to enter the BIOS to change some settings or diagnose beep codes.


Press the 'Delete' key while the system is booting up to enter the BIOS.

There is normally a message similar to 'Press Del to enter SETUP,' but it can flash by quickly.

On rare occasions, 'F2' may be the BIOS key.


Change your BIOS configuration options as needed and press 'Esc' when done. Choose 'Save & Exit' to save your changes.


  • Most MSI motherboards are an AMI or Award BIOS. Check with your motherboard manufacturer if you're looking to upgrade the BIOS.
  • If the computer boots too quickly to get into the BIOS easily, set the BIOS delay option (or 'POST' delay) to give you a few seconds.
  • The 'Quiet' or 'Silent' boot option usually displays a splash screen instead of any information about the BIOS and computer. Disabling this can be helpful for future troubleshooting.


  • Setting an administrator BIOS password can keep the computer more secure, but losing the password may require you to contact the motherboard manufacturer to get in to the BIOS.

About the Author

Ben Richard began writing in 1996. He is compiling an anthology of poetry as well as a nonfiction book. Richard studied philosophy and English at Texas A&M University. Richard writes on technology and specializes in web design.


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Richard, Ben. 'How to Get to BIOS on an MSI Motherboard.' Small Business - Chron.com, http://smallbusiness.chron.com/bios-msi-motherboard-54604.html. Accessed 21 August 2019.
Richard, Ben. (n.d.). How to Get to BIOS on an MSI Motherboard. Small Business - Chron.com. Retrieved from http://smallbusiness.chron.com/bios-msi-motherboard-54604.html
Richard, Ben. 'How to Get to BIOS on an MSI Motherboard' accessed August 21, 2019. http://smallbusiness.chron.com/bios-msi-motherboard-54604.html

Where Is Msi Serial Number

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Msi Laptop Amazon

Here is the info I can add. I see the property table has a PIDKEY entry but I am not sure what it is used for. I have tried it and had no luck. I have followed the install closely with filemon and regmon and I can see this is happening:
1) The Installshield dialog asks for the serial. This is the szSerial=xx-xxxx-xxxx from the setup.iss file.
2) The install conintues and says it is creating registry entries and such and registrering modules. At this point msiexec queries for the key: HKLMSoftwareSACEncryptionkeyname and gets a 'NOT FOUND'. Msiexec then proceeds to write a filler key 'xx-xxxx-xxxx'
3) Some post install/ODBC configuration is requested. The install is done at this point. Right when I click finish it writes that keyname entry as DS-1234-5678, the real key.
NOTE: the process that is writing this is IDriver.exe, not msiexec as in step 2 above.
That encryption key folder doesn't really contain anything that is encrypted, only the one key. I have populated this key via a transform file before and it is correctly entered into the registry, but the appliation still runs in demo version.
Thanks for the input thus far.
Priapus I tried exporting then reimporting the registry keys over and it still ran as the demo version.
Bladerun I added szSerial DS-1234-5678 to the property table and no luck as well.